Valor Health Partnership
How we helped Valor Health identify hidden training gaps, foster team unity, and build confidence in delivering exceptional results
In just 3 months of analysis
If issues remained unaddressed
After implementing LabCX solutions
The Challenge
Valor Health's laboratory was struggling with massive staff turnover, operational instability, and compliance concerns. With constant new hires and limited training resources, the lab was hemorrhaging unbillable hours on competency documentation while quality control failures mounted.
Symptoms they were experiencing:
- Significant unbillable hours spent on competency paperwork
- High staff turnover creating constant training burden
- Frequent QC failures requiring repeated testing
- Normalization of deviation across shifts
What We Discovered
Our competency specialists conducted a comprehensive assessment of laboratory operations, observing procedures and analyzing data to identify the root causes of waste.
Failed QC Procedures
Staff were not following proper QC protocols, leading to failed runs and wasted reagents. Small deviations accumulated into significant waste.
Unnecessary Recalibrations
Staff were recalibrating instruments more often than needed, consuming expensive calibration materials without benefit.
Repetitive Troubleshooting
Known issues were being troubleshot repeatedly instead of applying documented solutions, wasting both time and materials.
The Solution
We implemented a comprehensive LabCX competency program tailored to address the specific gaps identified during our assessment.
Hands-Free Wearable Training
Deployed hands-free wearable headsets allowing staff to follow step-by-step procedures while performing actual tests, ensuring consistent execution every time.
Customized Competency Assessments
Created targeted assessments focusing on the specific procedures where errors were occurring, with built-in checkpoints to verify proper technique.
Troubleshooting Knowledge Base
Built an accessible library of common issues and solutions, available through the headset, eliminating redundant problem-solving and ensuring consistent responses.
The Results
Within 6 months of implementation, the hospital had fully recovered their initial investment and was on track for continued savings.
“Lab Connection played a crucial role in fostering unity among leadership and team members. Together, we explored optimal ways to leverage our individual talents, minimize inefficiencies, and develop competencies that would instill unwavering confidence in our ability to consistently deliver exceptional results to our patients and providers.”— Robert Thomas, Assistant Manager, Valor Health